Bought a gift, but something went wrong? We figure out how to return or exchange goods in Ukraine and abroad
The holiday season often brings us not only pleasant moments, but About exchanging also unexpected legal challenges. For example, did you buy a dress for a New Year’s party, but it lost its appeal the next day? Or did the gift turn out to be not at all what you expected? In this article, I, a lawyer, will share practical advice that will help you defend your consumer rights.
Exchange and return of goods of proper quality: what you should know
In Ukraine, the law is on the consumer’s side: goods of stockholder data proper quality can be returned or exchanged within 14 days from the date of purchase. You don’t need to explain the reason, but there are several important conditions.
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Merchandise appearance . The item must be new: without signs of use, with labels, seals, packaging, and receipt intact. If there is no receipt, you can present any other document confirming the purchase (receipt, warranty card, etc.).
What to do if there is no product to exchange? You can:choose another product from the available range;
get money back;
Agree on an exchange when the desired product becomes available for sale
The money must be returned on the day of the request or by aqb directory agreement within 7 days.
Interesting practice: Europe and other countries, including the USA
In Germany, for example, stores often offer a much longer return period – from 30 to 100 days, even without a legal obligation.
Returning and exchanging goods abroad has its own characteristics that differ from Ukrainian practices. Let’s consider a few real-life examples from different countries that illustrate these differences.