Many people are unaware that they have the right to return a product of good quality within 14 days without giving a reason. This is often used by unscrupulous sellers who try to deny returns.
Solutions:
Raising consumer awareness. Information campaigns, social advertising, Consumers’ lack accessible online resources with a clear explanation of consumer rights.
Integrating the basics of consumer law into the school curriculum. This will help children Consumers’ lack understand how to protect their interests from an early age.
Lack of a unified approach to returning goods without a receipt
Although the law allows you to confirm the fact of viber data with other documents (warranty certificate, bank statement, etc.), many stores refuse to return goods without a receipt.
Solutions:
Legislative clarification. It is necessary to clearly state in the Law of Ukraine “On Consumer Protection” what constitutes acceptable proof of purchase.
Digitalization. Introducing electronic receipts, available in a mobile application or in the buyer’s personal account. This is already working in many countries, for example, in Sweden.
Insufficient control over the implementation of legislation
In many cases, sellers knowingly violate consumer calculating customer lifetime value rights, because they understand that state control is weak. Inspections to check such violations are rare, and fines are meager.
Solutions:
Strengthening control. Introducing more frequent inspections by the State Service for Food Safety and Consumer Protection.
Increase fines. Sanctions should be high enough to discourage sellers from violating.
4. Problems with returning large items
Currently, the law requires the seller or manufacturer to pay for the aqb directory delivery of goods weighing more than 5 kg for exchange or repair. However, in practice, sellers often ignore this rule or pass the cost on to the consumer.