customers expect self-service to be fast and easy. Discover how to create a one-stop customer experience on trailhead, salesforce’s free online learning platform.
How to set up for self-service customer support success
your goal is to make it easy for your customers to find solutions independently. To set your business up to deliver successful self-service, let’s look at three key steps to take.
1. Address frequently asked questions
taking a few minutes to connect with your team will help you understand the most common customer questions to address in your self-service options. Even bahamas phone number list with advancements in ai, there’s still no substitute for human experience. You can use your team’s insights to make continuous improvements to your self-service customer service channels.
Host a daily standup
round up your team and gather understand your user’s goals commonly asked customer questions and how your agents resolve them. (this can be done virtually or in-person). With advancements in artificial intelligence (ai) technology, soon your ai-powered customer service software may be alb directory surfacing commonly asked questions to you.
Streamline collaboration with technology
encourage agents to use collaboration tools like slack to communicate and work together. Slack helps your team stay aligned and move fast. Use it to bring the right people into the right conversations – like swarming on a difficult case with experts from across your organization.