more efficiently
a quick-hit opportunity for ai in government is using chatbots for constituent engagement. Chatbots can be used to address questions and provide information about services. Removing the need for phone calls and potential long hold times can go a long way in creating an easy engagement point for your constituents. And they’re here for it: three out of five respondents reported they were comfortable interacting with generative ai bots to access simple government services.
3. Improve efficiency by streamlining administrative tasks
your employees may be bogged down with administrative tasks that are manual and time-consuming. Ai can cut the time spent on these tasks by performing actions like bahamas phone number list summarizing Meetings or transcribing calls. Ai can also be used for optical character. Recognition to turn paper forms. Into digital records. What’s more. Case managers can use data and ai to help. Write case narratives for engagements and interactions with their. Clients. Overall, freeing up your employees. Time will allow them. To spend more time focusing on where they’ll have the most impact on the mission.
Small changes can have a big impact
incorporating new technologies into your service delivery use ai to help create doesn’t have to be a heavy lift. Instead of trying to make broad sweeping changes at first, consider taking small steps to work toward gaining your constituents’ trust. Your agency can begin with smaller, scalable initiatives aero leads to develop capabilities and establish a base of trust and credibility with both citizens and employees.